LEAD TIME & PAYMENT
- Please allow at least 3-5 working days (excluding Sunday, and Public Holidays) on orders made. Customized Cakes require 7 working days lead-time. This is to facilitate for product preparation and delivery date availability.
- A full payment must be made to confirm orders and before delivery or collection date via various modes of payment available online.
- No request of cash payment upon delivery is accepted.
- Blooms by RS reserves the right to decline delivery or collection of order should the customer failed to pay in full.
AMENDMENTS & CANCELLATIONS
- Any amendments must be made at least 3 working days (for a standard order) and at least 4 working days (for customized cakes) prior to and excluding date required (Sun & PH not included).
- Please verify your order before payment as no cancellation or a refund is allowed.
- Customer will be required to check the product upon collection.
- Blooms by RS will not be liable for any damage thereafter.
- Blooms by RS engages in third party services and delivery charges usually range from $10-$25.
- Blooms by RS work closely with all our delivery service partners to ensure that our customer's product is delivered on time and in its best condition.
- Delivery timing available -
- AM: 9am-11am, 11am-1pm
- PM: 1pm-3pm, 3pm-5pm, 5pm-8.30pm.
- Blooms by RS will ensure that the product is placed stably in the delivery vehicle. Upon delivery, the driver will contact customer directly.
- In the event that there is no recipient at the delivery destination to receive the product, the product will be sent back for self-collection by the customer. No requests for refund will be entertained especially cakes due to the perishable nature of product.
- Any redirected delivery, a $10 surcharge will be imposed subject to availability of driver.
- Delivery time could be affected due to bad weather or traffic conditions and/or unforeseen circumstances. Blooms by RS shall not be held liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.
- Orders are available for delivery within Singapore addresses only.